Appliance Servicing

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Bord Gáis Energy acting through its Energy Supply division currently provides appliance servicing products to customers through a standalone business unit known as Home Energy Services; historically known as Appliance Servicing.  This unit is currently responsible for marketing, maintenance and repair services for properties across the residential market.

Following an operational review of the Home Energy Services business and in line with Bord Gáis’s overarching outsourcing strategy, a decision has been made to outsource a number of services from this business unit. The objectives of the outsourcing decision are:

  •  Operational Efficiency
  •  Operational Scalability

 The services to be outsourced are:

  •   The service delivery and logistics management associated with the service engineer function.  It is anticipated that this function will extend also to installation, maintenance and testing services.
  •   Supply and management of equipment, appliances and spare parts
  •   Various administrative tasks included in these functions

Client

Bord Gais Energy

Project Value

€50,000,000

Project Duration

3 years

Services Provided

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Appliance Servicing,

Bord Gáis Energy acting through its Energy Supply division currently provides appliance servicing products to customers through a standalone business unit known as Home Energy Services; historically…